Mars Official Sur Hoops 14CT Gold Plated Sterling Silver
Mars Official jewellery is designed and entirely handmade by Holly Marbeck in her Auckland studio. With a focus on sterling silver and 14ct gold-plated sterling silver, Mars creates organic pieces which are designed with sustainability and a minimal waste approach in mind.
The Sur Hoops in 14CT gold-plated sterling silver are a lightweight thick hoop with a smooth face and lightly folded and gathered sides.
|New Zealand||1-2 business days||Courier Post (No PO Boxes)||FREE on orders $150 and over. $5 for orders under $150.|
1-2 business days
Courier Post (No PO Boxes) - Signature Required*
|Extra charge of $4|
|Auckland Central||2-3 hour delivery||NZ Post Express**||$20|
|Click & Collect - Ponsonby, Auckland Store||Ready in 4 hours or less||Order online & pick up in store||FREE|
|Australia||1 - 5 business days||DHL Express||
Standard $15 NZD
FREE over $350 NZD
|Rest of World||3 - 7 business days||
Standard $35 NZD
FREE over $1500 NZD
*For extra security, you can add a signature required service to your parcel's delivery for just $4.00 to any parcel in New Zealand.
**NZ Post Express is only available Monday - Friday. Auckland Central addresses only. Orders to be placed before 11am.
International Customs & Duties
Wixii do not cover import duties and taxes that may apply to your shipment. These taxes are charged once the order reaches its designated country. All applicable duties must be borne by the customer before delivery can be made. Customs policies vary widely from country to country, if you are unsure please contact your local customs office for price estimates.
Returns within 7 days (NZ orders) and 14 days (international orders)
This policy applies from the date you receive your goods to the date your order is returned. No returns can be processed past this timeframe. Wixii offer an exchange, store credit or full refund for all garments that meet our returns criteria.
Items purchased using Laybuy or Afterpay cannot be returned for a refund but can be returned for an exchange or a store credit.
We can only process one return or exchange per sale.
We do not accept returns on Georgia Jay Bags, Mars Official, Ann Dewey Knitwear, Brendon Jaine Jewellery, vintage, customised, sale, promotional or discounted items.
Wixii branded handknits can be returned for an exchange but not a refund.
Garments must be in unworn condition and in original packaging.
Please include your full name and order number in the package with your return. Items arriving without this will incur extended processing time and an administration fee may be applied.
A handling fee of $15 may be charged on returns outside of the above policy.
If you would like to exchange your garment please get in touch with us as soon as possible, as stock is subject to availability.
Please email us at firstname.lastname@example.org within 3 days of receiving your garment/s. Please include your order number, the style name, size and a reason for your return. We will email you with the return address once all information has been provided.
All returns are to be sent back at the customers expense within 7 days (NZ orders) and 14 days (international orders) by tracked & insured postage to the address we provide via email. Items not received in this time frame will not be accepted.
If you wish to bring your online purchase into our Ponsonby store for a return or exchange please email us all the above information before heading into the store. Refunds and store credits cannot be directly processed in store, and will be processed by our online customer care team by the following business day.
We advise our customers to check the size guide provided before placing an online order. If you are unsure please get in touch before placing your order so we can help you choose the best size, colour & fit for you. Email email@example.com for a free personalised fit service.