Shipping & Returns

We offer returns for a store credit or full refund on items that meet our returns criteria below. 

Due to limited stock we are unable to offer exchanges. However if you would like to change your size or style we recommend you return your item in accordance with our criteria and opt for a store credit so you can repurchase the correct item. 

 Returns Criteria

• Items must be returned within 7 days (NZ orders) and 14 days (international orders). This policy applies from the date you receive your goods to the date your order is returned. No returns can be processed past this timeframe. 
• Garments must be in unworn condition and in original packaging. There must be no signs of damage, pulls, stains or perfume. Due to the delicate nature of our garments, please take special care when trying on Wixii pieces for the first time.
• Please include your full name and order number in the package with your return. Items arriving without this will incur extended processing time and an administration fee may be applied 
• Items purchased using Laybuy or Afterpay cannot be returned for a refund but can be returned for an exchange or a store credit.
• We can only process one return per sale.
• We do not accept returns on Georgia Jay Bags, Mars Official, Ann Dewey Knitwear, vintage, sale, promotional or discounted items. 
• Due to the delicate nature of hand-knitted garments we do not offer returns on any Wixii hand-knits.

 A handling fee of $15 may be charged on returns outside of the above policy.

ARRANGE A RETURN

Please email us at online@wixii.co.nz within 3 days of receiving your garment/s. Please include your order number, the style name, size and a reason for your return. We will email you with the return address once all information has been provided.

All returns are to be sent back at the customers expense within 7 days (NZ orders) and 14 days (international orders) by tracked & insured postage. Items not received in this time frame will not be accepted.

If you wish to bring your online purchase into our Ponsonby store for a return please email us the above information prior. Refunds cannot be directly processed in store, and will be processed by our online customer care team by the following business day.

We advise our customers to check the size guide provided before placing an online order. We are here to help so if you need any advice please email online@wixii.co.nz for a free personalised fit service. 

Once your returned garment/s have been processed we will be in touch via email to confirm your refund or store credit. Please allow 2-3 business days for returns to be processed.

 Refunds take up to 10 business days to be credited back to your account.

DAMAGED OR FAULTY ITEMS

We take all possible lengths to ensure a high standard of quality in all our Wixii garments. Each item is checked prior to shipping. However unfortunately from time to time human error can occur especially when working with delicate natural fibres. If you feel your item is faulty please email online@wixii.co.nz with your order number, images and description of the fault for us to evaluate.

INTERNATIONAL CUSTOMS & DUTIES

Wixii do not cover import duties and taxes that may apply to your shipment. These taxes are charged once the order reaches its designated country. All applicable duties must be borne by the customer before delivery can be made. Customs policies vary widely from country to country, if you are unsure please contact your local customs office for price estimates.