The perfect gift for someone special. Treat them to a selection of sumptuous natural fabrics and they will love you for it.
Wixii gift cards are delivered by email and contain instructions to redeem them at checkout. If you wish to gift a physical copy to your receiver then please specify this at checkout under delivery instructions.
DISPATCH OF ONLINE ORDERS DURING THE CURRENT NEW ZEALAND COVID-19 LOCKDOWN
WINTER ESSENTIALS - Winter knitwear, jackets coats and gloves will be couriered from our secure bubble home warehouse during lockdown. Our same express delivery applies but we are unsure if delays will occur at this time but would ask that you wait for a day or two before contacting us please.
Orders are being despatched from our home warehouse to ensure 'our bubble' remains intact, currently we are a sole operator low impact business during the lockdown period and are fully complying with sending contactless deliveries in a safe manner. Wixii will follow all government guide lines ongoing.
NON WINTER ESSENTIALS - Non-essential items will be delivered at the end of lockdown and apply to our sale items, linen pants and shirts, silk skirts and Tencel garments. We do apologise to those effected here and we will send a separate email for clarification on which specific garments and orders this applies to.
CHANGES TO RETURNS - We will accept returns on exchanges/refunds 7 days from the date lockdown ends but please EMAIL US within 3 days of receiving your order.
We are softening our 'no returns' policy on SALE items purchased during lockdown in our ‘KINDNESS' coded SALE on new arrivals, a store credit will be issued for returns on these sale items.
No returns on final sale items from our SALE category apply.
Please EMAIL us within 3 days of receiving your order for RETURN details to online@wixii.co.nz
Thank you for your support.
Love from the Wixii fam
Shelley Georgia and Meila
| New Zealand | 1 - 2 days | Courier Post |
FREE |
|
Auckland Metro |
Same day delivery* |
Urgent Couriers |
$15 |
| Australia | 3 - 10 days | NZ Post |
FREE |
| Australia | Express 2 - 6 days |
NZ Post |
$25 |
| World | 5 - 10 days | Fedex |
Standard $45 FREE over $500 |
* Urgent Courier orders need to be placed before 12pm on business days (same day delivery is not available on public holidays or weekends) to allow for processing and delivery of your order.
* Our Australian free shipping service is partially tracked, by clicking on your direct tracking link this service will show you the date your order was collected and the date of delivery. All shipment stages in between cannot be tracked using the online tracking tool however if you would like to know where you parcel is at any time please email us at online@wixii.co.nz and we will get in touch with NZ Post as they are able to view the entire tracking history. We recommend the Australian Express service if you would like to be able to track your order at any time in the journey to you.
The delivery timeframes above are estimates and should only be used as a guideline. As soon as your order has been dispatched you will receive an email including your direct tracking link, alternatively, simply log onto your Wixii account to track your order at any time.
- Wixii cannot be delivered to PO Box addresses
- Rural deliveries may affect delivery timeframes by 1 – 2 business days
- During holiday periods deliveries may be subject to small delays. Please allow an additional 1 – 2 business days for your order to be processed and dispatched
- Wixii will not be held responsible for any courier or international customs delays. If you are placing an order outside of New Zealand please read the information below
International Customs & Duties
Wixii do not cover import duties and taxes that may apply to your shipment. These taxes are charged once the order reaches its designated country. All applicable duties must be borne by the customer before delivery can be made. Customs policies vary widely from country to country, if you are unsure please contact your local customs office for price estimates.
Returns Policy
Items purchased using Laybuy or Afterpay cannot be returned for a refund but can be returned for an exchange or a store credit.
We do not accept returns on vintage, customised, sale, promotional or discounted items. We do not accept returns on Georgia Jay Bags and Ann Dewey Knitwear.
Wixii offer a 7 day returns policy from the date you receive your goods to the date your order is returned. No returns can be processed past this timeframe. Wixii offer an exchange, store credit or full refund for all garments that meet our returns criteria.
Garments must be in unworn condition and in original packaging.
If you would like to exchange your garment please get in touch with us as soon as possible, as stock is subject to availability.
To Return
Please email us at online@wixii.co.nz within 3 days of receiving your garment/s. Please include your order number, the style name, size and a reason for your return. We will email you with the return address once all information has been provided.
All returns are to be sent back at the customers expense within 7 days by tracked & insured postage to the address we provide via email. Items not received in this time frame will not be accepted.
If you wish to bring your online purchase into our Ponsonby store for a return or exchange please email us all the above information before heading into the store. Refunds and store credits cannot be directly processed in store, and will be processed by our online customer care team by the following business day.
We advise our customers to check the size guide provided before placing an online order. If you are unsure please get in touch before placing your order so we can help you choose the best size, colour & fit for you. Email online@wixii.co.nz for a free personalised fit service.
